Cancellation policy

What to change or cancel your booking – Here’s how…

You can cancel or chage your booking online, yourself by clicking on the reschedule. or cancel links in your confirmation email.

But there are time restrictions.

Receive a full refund, as an individual booking, if you cancel at least 72 hours prior to your session. If it’s between 48–72 hours, you need to email us on

he***@ce********************.com











to cancel and we’ll issue you with credits for the full amount. We regret that we can’t offer any refunds, or credits with less than 48 hours’ notice.

For private hire, of the whole sauna, it’s slightly different. We request 7 full days’ notice for a full refund and 5 days’ notice for a 50% refund. We regret that we can’t give a refund or credits if its’ less than 5 days’ notice.